Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Powdrr PMU Training Academy website (powdrr.com), student portal, training services, and all related platforms ("Services"). By accessing our website, completing our quiz, submitting an application, or enrolling on a course, you agree to be bound by these Terms.

"Powdrr", "we", "us", and "our" refer to Powdrr PMU Training Academy. "You" and "your" refer to the individual accessing or using our Services.

2. Eligibility

• You must be at least 18 years of age to enrol on any Powdrr training course.
• You must provide accurate, complete, and current information during the application and enrolment process.
• We reserve the right to refuse enrolment at our sole discretion.

3. Training Services

3.1 Course Delivery

Training is delivered in person at our approved training venues. Course dates, times, and locations will be confirmed in your enrolment agreement. We reserve the right to change training dates with reasonable notice (minimum 14 days) where circumstances require.

3.2 Accreditation

Courses leading to VTCT Level 4 qualifications are regulated by Ofqual (Registration No. 60032881). Successful completion requires meeting all assessment criteria set by the awarding body. Powdrr cannot guarantee that any individual student will pass their assessments.

3.3 Attendance

Full attendance is required for all scheduled training days. If you miss a training day without prior arrangement, we may charge a rebooking fee of up to £250 per day. Persistent non-attendance may result in withdrawal from the course without refund.

3.4 Pre-Learning Requirements

Certain courses require completion of pre-learning modules before attending practical training. Failure to complete pre-learning by the specified deadline may result in postponement of your training start date.

4. The Marketing Package & Client Guarantee

4.1 The Guarantee

The "100 Clients Guarantee" applies only to students who purchase the Atelier package with the full marketing package. The guarantee is subject to the following conditions:

• You must successfully complete all training and assessment requirements.
• You must actively participate in the marketing programme as directed by your assigned marketing team.
• You must maintain professional standards and respond to client enquiries within 24 hours.
• You must be available to take bookings within the agreed geographic area.
• "Clients" means individuals who book and attend a paid appointment. No-shows and cancellations by clients do not count towards the guarantee.

4.2 Marketing Services

The marketing package includes website creation, social media setup, advertising campaigns, and booking system integration as described in your enrolment agreement. Specific deliverables and timelines will be outlined in a separate marketing schedule.

5. Payments

5.1 Course Fees

Course fees are as quoted at the time of enrolment. All prices are in GBP and inclusive of VAT where applicable. A non-refundable deposit is required to secure your place.

5.2 Payment Plans

Where payment plans are offered, you agree to make all scheduled payments on time. Failure to maintain payments may result in suspension of access to training materials and the student portal until the account is brought up to date.

5.3 Payment Processing

All payments are processed securely through Stripe. We do not store your full card details. By making a payment, you agree to Stripe's terms of service.

6. Cancellation and Refunds

6.1 Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of enrolment to cancel without reason and receive a full refund of any fees paid (excluding the non-refundable deposit), provided that training has not yet commenced.

6.2 Cancellation After Cooling-Off Period

• More than 28 days before training start: Full refund minus deposit and a £250 administration fee.
• 14–28 days before training start: 50% refund of course fees minus deposit.
• Less than 14 days before training start: No refund.
• After training has commenced: No refund.

6.3 Cancellation by Powdrr

If we cancel a course for any reason, you will receive a full refund of all fees paid, or the option to transfer to an alternative date at no additional cost.

7. Intellectual Property

All training materials, course content, branding, website designs, and marketing materials created by or on behalf of Powdrr remain the intellectual property of Powdrr unless explicitly transferred in writing. Students may not reproduce, distribute, or commercially exploit Powdrr training materials without prior written consent.

8. Student Portal and Digital Services

• Access to the student portal is personal and non-transferable.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must not share your account access with any third party.
• We reserve the right to suspend or terminate portal access for violation of these Terms.
• Portal access is provided for the duration specified in your enrolment agreement.

9. Training Delivery & Third-Party Trainers

All in-person training sessions are delivered by independent third-party trainers ("Trainers") who are not employees or agents of Powdrr (Digital Scaling Solutions Ltd). Each Trainer is an independent contractor who holds their own professional indemnity and public liability insurance covering all training activities, including trainee work on models during supervised sessions.

Liability for the delivery of training, venue compliance, health & safety, and any treatment-related claims arising during or as a result of training rests solely with the assigned Trainer. Powdrr's role is limited to curriculum development, quality assurance, marketing, student enrolment, and business support services. Powdrr does not deliver treatments or training sessions directly.

Upon completion of training, all liability for the graduate's practice, treatments, and client outcomes transfers entirely to the graduate. Graduates must obtain their own professional indemnity and public liability insurance before performing any procedures on clients.

10. Limitation of Liability

10.1 General

To the maximum extent permitted by law, Powdrr's total liability to you for any claim arising from or related to these Terms or our Services shall not exceed the total fees paid by you to Powdrr in the 12 months preceding the claim.

10.2 Exclusions

We shall not be liable for:

• Loss of income, business, or profits (whether direct or indirect)
• Loss of data or information (including personal data held on our systems, except where caused by our negligence)
• Any indirect, consequential, or special damages
• Failure to achieve any particular level of income or client bookings (except as expressly guaranteed in Section 4)
• Actions or omissions of third-party service providers (including payment processors, awarding bodies, and advertising platforms)

10.3 Data Liability

While we implement appropriate security measures to protect your personal data (as detailed in our Privacy Policy), Powdrr shall not be held liable for any unauthorised access to, loss of, or disclosure of personal data that occurs despite our reasonable security measures, except where such loss is directly caused by our negligence or wilful misconduct. This limitation applies to all data held on our platforms, including the student portal, CRM systems, and any associated databases.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: pandemic, natural disaster, government action, industrial action, or failure of third-party services.

12. Complaints and Disputes

If you have a complaint about our Services, please contact us at [email protected]. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 working days. If we cannot resolve your complaint to your satisfaction, you may refer the matter to the relevant consumer dispute resolution body.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

For any questions about these Terms, contact us at:

• Email: [email protected]
• Website: powdrr.com